Sunday, October 27, 2013
Bonus setengah bulan penjawat awam, RM250 pesara kerajaan
KUALA LUMPUR 25 Okt. - Perdana Menteri, Datuk Seri Najib Tun Razak mengumumkan bonus setengah bulan gaji atau minimum RM500 untuk penjawat awam bagi tahun 2013.
Beliau yang juga Menteri Kewangan berkata, selain bonus tersebut, kerajaan juga mengumumkan bayaran khas kewangan sebanyak RM250 untuk golongan pesara kerajaan.
"Bayaran bonus dan bantuan khas kewangan itu akan dibayar pada awal Januari 2014," katanya semasa membentangkan Bajet 2014 di Parlimen di sini hari ini.
Kerajaan telah menyalurkan bantuan khas kewangan sebanyak RM500 dan RM250 masing-masing kepada penjawat awam dan pesara sempena perayaan Aidilfitri yang lalu.
-utusan.
Wednesday, October 16, 2013
Bonus poser for 1.4 million civil servants
PUTRAJAYA: Civil servants are keeping their fingers crossed for another bonus payout in Budget 2014.
They are hoping that the Government will at least match last year’s one-and-a-half-month bonus payment, said Cuepacs president Datuk Omar Osman.
He said Cuepacs is looking forward to the Budget 2014 announcement to include “goodies” that would help ease the escalating cost of living.
“We want focus to be given to workers from the middle- and low-income levels because the increase in fuel prices and other essential items has put us in a tight situation,” Omar said when contacted.
Apart from the bonus, Cuepacs has listed several other items for the consideration of Datuk Seri Najib Tun Razak as the Prime Minister prepares to table the Budget on Oct 25.
They include a review of housing and subsistence allowances as well as a standardisation to the cost-of-living adjustments, known as Cola.
Omar said civil sector employees currently receive RM300, RM250 or RM100 respectively under Cola allowances, depending on whether they are in a city, town or rural area.
However, this does not apply in Sabah and Sarawak, where civil servants do not receive Cola but are instead given a special allowance of 5% of their salary.
“We hope the Cola will be standardised to RM300 in the peninsula and raised by between 5% and 10% in Sabah and Sarawak,” Omar said.
The Government gave out RM670mil in a special RM500 bonus for each civil servant from Grades 1 to 54 in July this year, coinciding with Hari Raya.
A total of 660,000 government pensioners also received RM250 bonus each in the same announcement made by Najib, with the federal allocation totalling RM165mil.
Besides bonus, civil servants enjoyed two annual salary increments this year – the usual increment and a second increment.
The latter was an initiative under the Najib administration’s Transformative Remuneration System, which was reported to have cost the Government RM1.5bil as each civil servant would enjoy a salary hike of between RM80 and RM320.
There are an estimated 1.4 million civil servants in the country.
-thestar.
Monday, October 14, 2013
Contact Centre Plays Important Role In Providing Information Fast
PETALING JAYA, Oct 12 ( Bernama ) - The contact centre plays an important role in providing information fast, accurately and efficiently, and is the key to an excellent customer service.
Former prime minister Tun Dr Mahathir Mohamad said an organisation can develop and progress if it acts on the criticisms and complaints received via contact centre.
"The government also recognises the importance of contact centre via the establishment of 1MOCC (One Malaysia One Call Centre), a step towards enhancing the delivery of information from the government to the people."
Dr Mahathir, who is also president of Perdana Leadership Foundation, was speaking at "14th Malaysia CRM & Contact Centre Industry Awards 2013" organised by the Contact Centre Association of Malaysia (CCAM) here, Saturday night.
Also present were his wife, Tun Dr Siti Hasmah Mohd Ali, president of Customer Relationship Management and CCAM, Mohd Irwan Rizal and the Youth and Sports Ministry secretary-general, Datuk Jamil Salleh .
"We (contact centre staff) cannot ignore the basic principles of customer service such as product knowledge, accuracy, and users reliability toward products or organisations as this is the key to an excellent customer service."
Dr Mahathir said many people are solving their problems using social networking sites Facebook, Twitter and make the contact centre as the last resort.
The contact centre industry is seen as a growing and potentially lucrative industry providing some 40,000 jobs in customer service based on statistics released by Kelly Services (M) Sdn Bhd.
At the event, the Employees Provident Fund (EPF) contact centre won best contact centre in the public sector followed by 1MOCC while the Tourism Malaysia Contact Centre (TMCC) was third.
-Bernama/Kesatuan.
Former prime minister Tun Dr Mahathir Mohamad said an organisation can develop and progress if it acts on the criticisms and complaints received via contact centre.
"The government also recognises the importance of contact centre via the establishment of 1MOCC (One Malaysia One Call Centre), a step towards enhancing the delivery of information from the government to the people."
Dr Mahathir, who is also president of Perdana Leadership Foundation, was speaking at "14th Malaysia CRM & Contact Centre Industry Awards 2013" organised by the Contact Centre Association of Malaysia (CCAM) here, Saturday night.
Also present were his wife, Tun Dr Siti Hasmah Mohd Ali, president of Customer Relationship Management and CCAM, Mohd Irwan Rizal and the Youth and Sports Ministry secretary-general, Datuk Jamil Salleh .
"We (contact centre staff) cannot ignore the basic principles of customer service such as product knowledge, accuracy, and users reliability toward products or organisations as this is the key to an excellent customer service."
Dr Mahathir said many people are solving their problems using social networking sites Facebook, Twitter and make the contact centre as the last resort.
The contact centre industry is seen as a growing and potentially lucrative industry providing some 40,000 jobs in customer service based on statistics released by Kelly Services (M) Sdn Bhd.
At the event, the Employees Provident Fund (EPF) contact centre won best contact centre in the public sector followed by 1MOCC while the Tourism Malaysia Contact Centre (TMCC) was third.
-Bernama/Kesatuan.
Sunday, October 13, 2013
Budget 2014: Cuepacs Seeks 2 Months Bonus, Rise In Allowances
KUALA LUMPUR, Oct 10 (Bernama) -- The Congress of Unions of Employees in the Public and Civil Services (Cuepacs) wants the government to consider a two-month bonus and raise some fixed allowances, including housing and subsistence, for the 1.4 million civil servants in Budget 2014.
Cuepacs president Datuk Omar Osman said the government should give the bonus and increase in allowances, following the escalating cost of living, especially after the recent petrol subsidy reduction.
He said Cuepacs hoped the housing allowance would be increased, based on grade after 15 years being on the same level as house prices were increasing now.
It also wanted the government to reduce interest rates on housing loans for civil servants from four per cent to one per cent.
Cuepacs also sought an adjustment of RM300 for the subsistence allowance (Cola) for urban and rural towns.
Meanwhile, Omar said Cuepacs welcomed Deputy Finance Minister Datuk Ahmad Maslan's statement on tax exemption for the middle-income group which is expected to be announced in Budget 2014 on Oct 25.
-Bernama.
Cuepacs president Datuk Omar Osman said the government should give the bonus and increase in allowances, following the escalating cost of living, especially after the recent petrol subsidy reduction.
He said Cuepacs hoped the housing allowance would be increased, based on grade after 15 years being on the same level as house prices were increasing now.
It also wanted the government to reduce interest rates on housing loans for civil servants from four per cent to one per cent.
Cuepacs also sought an adjustment of RM300 for the subsistence allowance (Cola) for urban and rural towns.
Meanwhile, Omar said Cuepacs welcomed Deputy Finance Minister Datuk Ahmad Maslan's statement on tax exemption for the middle-income group which is expected to be announced in Budget 2014 on Oct 25.
-Bernama.
Friday, October 4, 2013
Cuepacs Calls On Government To Change Administrative Assistant Title
KANGAR, Oct 3 (Bernama) -- The Congress of Unions of Employees in the Public and Civil Services (Cuepacs) today called on the government to change the "administrative assistant" title to "administrative service officer", which would result in an upgrading of 65,000 civil servants in the post nationwide.
CUEPACS president Datuk Omar Osman said those who held the post were the main workforce who delivered public service across the board within the federal and state governments, statutory bodies and local authorities and as such should not be called 'assistants'.
Speaking to reporters after opening the 11th biannual Peninsular Malaysia National Health Administrative Assistants Union's Representative Conference here Thursday, he said the proposal had been submitted to the Public Services Department.
"We hope the matter can be addressed by the Prime Minister, who is also the Finance Minister tables the national budget on Oct 25," he said.
Omar said Cuepacs had also proposed to the government to approve civil servants housing loans based on house prices instead of their salary and reduce interest from the current four percent to one.
-Bernama.
CUEPACS president Datuk Omar Osman said those who held the post were the main workforce who delivered public service across the board within the federal and state governments, statutory bodies and local authorities and as such should not be called 'assistants'.
Speaking to reporters after opening the 11th biannual Peninsular Malaysia National Health Administrative Assistants Union's Representative Conference here Thursday, he said the proposal had been submitted to the Public Services Department.
"We hope the matter can be addressed by the Prime Minister, who is also the Finance Minister tables the national budget on Oct 25," he said.
Omar said Cuepacs had also proposed to the government to approve civil servants housing loans based on house prices instead of their salary and reduce interest from the current four percent to one.
-Bernama.
Wednesday, October 2, 2013
Penjawat awam perlu kreatif tangani cabaran dunia - Muhyiddin
PUTRAJAYA 1 Okt. - Tan Sri Muhyiddin Yassin berkata, penjawat awam mesti berani mencari penyelesaian yang strategik dan kreatif dalam mendepani cabaran melaksanakan tugas dan tanggungjawab kepada negara.
Menurut Timbalan Perdana Menteri, cabaran utama kepada penjawat awam hari ini ialah meningkatkan produktiviti dan kapasiti dengan menggunakan sumber terhad sama ada dari segi peruntukan kewangan dan sumber manusia.
Beliau berkata, saranan itu sejajar dengan matlamat kerajaan yang mahu membudayakan elemen kreativiti dan inovasi dalam kalangan penjawat awam bagi memastikan kecemerlangan jentera perkhidmatan awam dapat diteruskan dan dipertingkatkan.
"Kita perlu bersedia untuk menjadi perintis dalam setiap bidang yang diterokai dan mengubah tanggapan 'bekerja seperti biasa' kerana pendekatan itu akan menyebabkan negara terus ketinggalan dalam kemajuan dunia hari ini.
"Budaya kerja secara sendirian, cemburu dengan jabatan lain dan terlalu melindungi perlulah dielakkan. Semua jentera pentadbiran awam perlu saling bekerjasama bagi mengurangkan birokrasi serta berganding bahu menyelesaikan secara strategik dan efektif," katanya pada majlis Anugerah Kecemerlangan Jabatan Perdana Menteri 2013 di sini hari ini.
Yang hadir sama, Ketua Setiausaha Negara, Tan Sri Dr. Ali Hamsa.
Selain itu, beliau turut melancarkan buku Menelusuri 100 tahun Institusi Ketua Setiausaha Negara.
Terdahulu, Ali berkata, mulai tahun ini Jabatan Perdana Menteri (JPM) akan memperkenalkan satu kategori anugerah baharu iaitu Pingat Perkhidmatan Cemerlang (PPC) bertujuan memberi pengiktirafan kepada individu yang mempunyai rekod kecemerlangan luar biasa dalam melaksanakan tugas yang diamanahkan.
"Pingat ini dizahirkan oleh Seri Paduka Baginda Yang di-Pertuan Agong melalui Status Pingat Perkhidmatan Cemerlang dan boleh dipakai oleh pegawai semasa menghadiri majlis rasmi,'' katanya.
Sementara itu penerima PPC, Pegawai Pembangunan Masyarakat, L. Gandesan berkata, anugerah itu menjadi pencetus semangat kepadanya untuk terus berkhidmat dengan lebih baik.
"Saya rasa bertuah kerana menjadi antara penjawat pertama terpilih menerima PPC," katanya.
Juruaudit Jabatan Akauntan Negara, Dr. Mariah Ahmad yang turut menerima anugerah itu berkata, PPC merupakan usaha kerajaan untuk membentuk warga penjawat awam yang lebih kreatif dan inovasi pada masa depan.
Bagi Penolong Pegawai Perpustakaan, Laili Cheong Abdullah, PPC akan merancakkan lagi persaingan sihat dalam kalangan penjawat awam memandangkan anugerah itu merupakan kategori terbaharu dalam menghargai sumbangan dan kecemerlangan para penjawat awam setiap tahun.
-utusan.
Tuesday, October 1, 2013
Budget 2014 To Benefit All, Including Civil Servants - Ali Hamsa
PUTRAJAYA, Oct 1 (Bernama) -- The Budget 2014 to be tabled by Prime Minister Datuk Seri Najib Tun Razak on Oct 25 will be geared towards economic growth.
"It will be a pro-growth budget, so as citizens, civil servants will also benefit from it," Chief Secretary to the Government Tan Sri Dr Ali Hamsa said today.
Queried as to whether there would be any announcement on salary, benefits and allowances for civil servants in the budget, he responded that the government had taken care of those matters through two pay rises this year, as well as capping automatic increments at minimum three percent for those who have reached maximum salary.
Apart from that the Public Service Department was also reviewing the 86 allowances under various civil service schemes as announced at the 13th Civil Service Dialogue in March, he added.
"The results of the review will be announced in December as scheduled," he said at a press conference after opening Innovation Day 2013 at the Prime Minister's Department here.
In his speech earlier, Ali said the Innovation Day was aimed at strengthening the culture of innovation in the government's service delivery system.
-Bernama.
"It will be a pro-growth budget, so as citizens, civil servants will also benefit from it," Chief Secretary to the Government Tan Sri Dr Ali Hamsa said today.
Queried as to whether there would be any announcement on salary, benefits and allowances for civil servants in the budget, he responded that the government had taken care of those matters through two pay rises this year, as well as capping automatic increments at minimum three percent for those who have reached maximum salary.
Apart from that the Public Service Department was also reviewing the 86 allowances under various civil service schemes as announced at the 13th Civil Service Dialogue in March, he added.
"The results of the review will be announced in December as scheduled," he said at a press conference after opening Innovation Day 2013 at the Prime Minister's Department here.
In his speech earlier, Ali said the Innovation Day was aimed at strengthening the culture of innovation in the government's service delivery system.
-Bernama.
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